Refund Policy

Credits are refundable while they are unused. If you have purchased credits and have not spent them, contact us and we will refund the unused balance to the original payment method.

A credit that has already produced a report is considered delivered, because the AI analysis has been performed and the report is available in your account.

If a technical fault prevents a report from being generated, the credit is automatically returned to your balance — you are never charged for an analysis that failed.

If you believe you were charged in error, or a payment was taken twice, contact us with the date and amount and we will investigate and correct it.

Refunds are processed back to the original payment method. Depending on your bank, it can take several business days for the amount to appear on your statement.